Frequently Asked Questions

1. Frequently Asked Questions
What are the rental requirements upon pick up?
Can I pay the deposit with a debit card, pre-paid card or cash?
What is the deposit amount required by the car rental company?
Is it possible to use a family member and/or friend’s credit card for the deposit?
Which car rental companies are located in or outside of airports?
Are all costs included in the amount provided on the site?
Can I use my ATM or debit card to reserve a vehicle?
What happens in cases involving drivers younger than 25? Can you apply some type of discount or avoid charges?
What protection is offered in the rates provided by Miles Car Rental and/or
How do I arrive at the vehicle pick-up location?
How does the payment of tolls work, how much do they cost?
Why is the daily rate amount in my final quote higher in comparison to the rate provided in the available inventory?
Is there any penalty if I decide to cancel my reservation?
2. Payment Methods
What Payment methods are accepted?
Can I make the payment of my reservation with someone else’s credit card?
Does Miles Car Rental and/or accept payment for my reservation in the currency of my country of origin?
Can I use more than one credit card to pay for my reservation?
Do you accept my company’s credit card to rent a vehicle?
Can I use discount coupons towards my reservation?
3. Other Frequent Questions
Does Miles Car Rental and/or provide children safety seats?
Are all taxes and fees included in the total reservation cost?
Is the deposit a requirement to rent a vehicle?
Why is there is still an amount blocked in my credit card if I have already returned the vehicle?
Is the LDW/CDW insurance (Loss Damage Waiver / Collision Damage Waiver) against accident, theft or collision included in the quoted rate?
Can I change my reservation during use?
What is the rental fuel policy?
What type of vehicles does Miles Car Rental and/or offer?
Who is the main driver?
Can I rent a vehicle for more than 60 days?
What is an additional driver?
Can I make One Way reservations?
Can I rent the vehicle in a location and bring it back in another?
Is there any restriction to driving the rented vehicle to another state?
What happens in toll violation cases?
How can I pay for fines assessed to me during use of the rented vehicle?
What is the procedure if I am involved in a traffic accident with the rented vehicle?
What should I do if I forget something in the vehicle when I bring it back?
How can I cancel my reservation?
Can I cancel or change my reservation on-line?
4. Terms and Conditions
Can I remove the seats of a rented vehicle?
Can I use the rented auto to tow another vehicle?
If I am the only registered driver, can anyone else drive the vehicle?
Can I bring back the vehicle to a different location than agreed in the rental contract?
What happens if I bring back the vehicle later than agreed?
What happens if the vehicle has mechanical problems?
What is the clause relative to driving the vehicle in unconventional roads?
What is considered a weekly rate?
Will my personal information be shared with other companies?
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